Contact
Talk to a
real person.
Questions about a product, a return, or a number in our ledger? Everyone on the team reads the inbox, and the person who can fix it replies.
Visit the workshop.
Unit 4, Fernhill Works, Bristol. Our workshop doubles as a refill bar and repair bench. Bring anything of ours that’s broken, and a few things that aren’t.
Monday to Friday
9am to 5pm
Repairs by appointment
Saturday
10am to 4pm
Refill bar and drop-in repairs
Sunday
Closed
The solar roof keeps working
The refill bar, open every Saturday.
Before you write.
How quickly will I hear back?
Within one working day, from a person on the team who can actually fix the problem. Messages sent on Saturday afternoon are answered first thing Monday.
I’ve lost my return label.
Send us your order number and we’ll email a new prepaid label. No order number? Your email address is enough for us to find it.
Can you repair something I didn’t buy from you?
Often, yes. Bring it to the Saturday drop-in repair bench. If we can’t fix it, we’ll tell you who can, or take the materials for recycling.
Do you sell wholesale?
We work with a small number of refill shops and cafés. Write to the press and wholesale address with where you are and what you’d like to stock.
Can I visit without an appointment?
Yes, on Saturdays. The refill bar and repair bench are drop-in from 10am to 4pm. Weekday repairs need a booking so a technician is free.